Empathy as a Catalyst: Activating Potential and Maximizing ROI through Human-Centered Service Design Practices

In the rapidly evolving e-commerce industry, companies face unique challenges and opportunities. Design can be a key enabler in maximising potential and activating all available assets. This talk will explore how empathy and human-centered design serve as powerful catalysts to optimize team efficiency, enhance customer satisfaction, and boost organisational ROI. Helen will discover actionable strategies to integrate empathy into your service offerings and unlock new levels of activation and potential for the business.